What ever happened to customer service in this country? The new issue of the Gypsy Journal arrived at the FedEx freight terminal in Orlando early Sunday afternoon. Monday morning I called FedEx to arrange a time to come by and pick it up, but I was told that I couldn’t get it until today because they weren’t going to unload the truck until sometime Monday night.
Every time we have had to pick up a load at this terminal we’ve had to wait at least a couple of hours, even when we’ve called ahead of time and were told our pallet was sitting on the dock waiting for us. Not because they have ever been all that busy, but because everybody, from the people in the office to the folks out on the loading docks, are standing around talking, smoking, and sandbagging.
And unfortunately, this isn’t limited to just this FedEx freight facility, or even to FedEx. We ran into the same thing at the FedEx dock in Richmond, Virginia last October, and two years ago we waited hours at the UPS dock in Portland, Oregon while we watched the dock workers play cards, then stop their game to go on lunch break!
Again, we don’t just show up expecting everybody to drop whatever they are doing to wait on us. We never go to a dock to pick up our load until we have called ahead and are assured it is ready. And yet, as often as not, when we arrive the trailer our pallet is on hasn’t even been unloaded.
We dine out frequently and we always tip at least 20% if the service is halfway decent. Waiters and waitresses work long hours and their hourly “pay” is a joke, and we appreciate the job they do. But twice we have walked out without leaving a tip at all, when our server completely ignored us and never came by to check on us or to offer to refill our drinks. In both cases the servers were busy gossiping with their co-workers instead of doing their jobs so I assumed they didn’t need the money.
I keep complaining about American jobs going overseas, but when I have to deal with nonsense like this, I have to wonder if the lack of a work ethic in my fellow countrymen doesn’t play a part, right long with corporate greed.