Comments on: Cheaper To Keep Her

By: Padraic

Padraic — Sun, 10 Jan 2010 12:10:27 +0000

We are prefer customer at DirecTV. We got free HD DVR free last year and a free receiver three years earlier. Our bill is over $100 a month for the benefit. Same for Sprint, prefer customer status. Get free router and waiver for some service.

By: Jim Burnett

Jim Burnett — Mon, 28 Dec 2009 07:23:06 +0000

I wonder if the program packages a person has or the amount of pay-per view one purchases has any bearing on the deals and service they are willing to offer ….

By: Art

Art — Thu, 24 Dec 2009 23:28:31 +0000

We used to enjoy Tom Massie’s Gold Prospectors show on the Outdoor Channel on our Qwest cable. But Qwest decided they didn’t want to play cable anymore and switched us to
Direct TV. We pay $60.99 a month for “Choice Extra”. Two hundred channels plus 65 music channels, no Outdoor Channel.
I called Direct and offered to give up 180 of my TV channels and all 65 music channels in exchange for Outdoor. The Zombie on the other end said, “No problem!” All you need to do is upgrade to Premier (265 channels + 65 music for $109.99 a month). I wish my wife didn’t like watching television so much.

By: Vladimir Steblina

Vladimir Steblina — Thu, 24 Dec 2009 16:51:49 +0000

Allan, the state of Washington Attorney General’s office has filed a lawsuit against Direct TV on this and other issues. If you live in Washington state you might want to contact their consumer protection division.

I was just notified by the Attorney General that after trying to automatically extend my subscription XM has finally given up “as a courtesy” to me. I paid by check. This automatic renewal stuff needs to be banned. They even turned over my account to a collection agency. It took nine months and a call to the consumer protection division to get them to drop it.

Nick, we have a vacation home rental business. We always gave breaks to our returning guests, but not first time rentals. We had lots of complaints from first time guests wanting discounts.

For years, I felt this was the right thing to do. But probably a bad business decision. Well, then 2008 hit. We took a major hit from the drop in first time rentals, but our returning clients stayed with us. We are still in business and barely surviving, but surviving thanks to our long-time clients.

By: Allan Webster

Allan Webster — Thu, 24 Dec 2009 05:22:14 +0000

We had decided to drop Direct at the end of our contract time but about 6 months before that we moved out of our house when it quickly sold. We contacted Direct who said “no problem, leave the dish on the house and Direct would install a ground dish outside our trailer for free’ We took them up on the offer but when it came time that our contract was up and we wanted to cancel they told us we would have to wait another year because when we moved our contract was extended. We went round and round about that and finally got back about half of what they had withdrawn from our bank account after we dropped them. So much for automatic deductions

By: Jim@HiTek

Jim@HiTek — Wed, 23 Dec 2009 20:51:45 +0000

I’d suggest you call, write, and email them letting them know you are dropping them because of their policy, and why.

Then stick to that threat. You can live without their service, billions do every day. I’m one of them.

JMO.

By: Clarke Hockwald

Clarke Hockwald — Wed, 23 Dec 2009 19:10:21 +0000

Hey Nick….been with DirecTV for 7 years, and they have great customer service! I know, because I’ve had occasion to call them a few times. I never have had to threaten to cancel to get stuff for free, or something fixed. Had trouble with my DVR about 6 months ago….2 of them went bad shortly after installation. In each case I called, and after just a few minutes a new one was being shipped, free of charge. The second time they added free subscription to Showtime for a year! On our most recent trip the receiver I use in the coach lost its programming, inspite of it being plugged in continuously. I called, and it was reprogrammed with 4 minutes…I was on the road 800 miles from home. I cannot say enough good things about them.

By: Kay F. Brown

Kay F. Brown — Wed, 23 Dec 2009 14:58:58 +0000

Glad to see you got your dish. Hope you like it as much as I do. We upgraded to our DVR before we went on the road. We had to pay for our upgrade too! Darn Dish, thinks they need money too.. imagine that.

By: Carol Davis

Carol Davis — Wed, 23 Dec 2009 14:44:14 +0000

We threatening Dish with changing to Direct and they came out and put us a DVR receiver in our RV so that we could watch one TV in the living area and the other in the bedroom on 2 different channels. In fact when we were in Florida this year we blew the DVR along with other appliances and they mailed us another one without charge if we would just return the old one. We had been customers for about 4 years when we threatened. Guess we were lucky with the person we called. I have gotten so I ask for a person in the U.S. when talking to any company.

By: Ed Hackenbruch

Ed Hackenbruch — Wed, 23 Dec 2009 14:29:49 +0000

A few months ago we got a card from Directv thanking us for being a long time customer. In that same batch of mail we got a notice that our rates were going up 5-6 bucks a month. I called them and told them i thought that that was kind of a lousy way to say thank you for my patronage. They said that they would waive the charge for 6 months. I guess i am helping to pay for all of the incentives for new customers. :>(